Customer Relationship Management has been transformed by AI. Organizations may better understand consumer demands, create tailored experiences, and expand by using AI. Companies may automate data analysis, improve customer interactions with chatbots and virtual assistants, use predictive analytics for proactive decision-making, and alter customer relationship management by integrating artificial intelligence into CRM systems. According to a survey from SugarCRM, in 2022, automated emails, account intelligence, chatbots, lead conversion, and opportunity close prediction will be the most widely accepted CRM use cases that incorporate AI.